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Frequently Asked Questions about SYSTANE®

We use international dating, so the year comes first, then the month. So if your product expires in 2016/09, that means September of 2016.

We do not recommend using our products after they expire because we do not test expired product and therefore cannot guarantee the efficacy of the product after expiration.

We do not recommend using our products after they expire because we do not test expired product and therefore cannot guarantee the efficacy of the product after expiration.

You can use it as needed. We recommend 1-2 drops per eye per use.

Yes, SYSTANE® BALANCE contains mineral oil as a nonactive ingredient that gives SYSTANE® BALANCE its milky white appearance.

SYSTANE® BALANCE contains ingredients that may separate while stored. While using SYSTANE® BALANCE is usually not harmful, not shaking the product may result in not dispensing all of the ingredients of the product.

No, SYSTANE® BALANCE does not contain gluten.

These two products contain different active ingredients. Both products treat dry eye symptoms. If you are unsure which product to use, ask your doctor to help determine which product is best for your dry eye symptoms.

No, at this time, SYSTANE® BALANCE is not Preservative-Free.

The directions for using SYSTANE® Lid Wipes are located on the side of the carton: (1) Rub the closed lid wipe pouch to develop lather, then open. (2) Close eye, then sweep lid wipe gently across eyelid several times. (3) Using a fresh wipe, repeat process on the other eye. (4) Rinse both eyes with clean, warm water and pat dry.

We sell to all major Retailers and Pharmacies. If you don’t see the product you want in stock, see the Pharmacist and ask them to order it in for you.

Because we are FDA regulated, we cannot sell directly to consumers.

SYSTANE® products are manufactured in the USA, France, Belgium, and Switzerland.

Yes, SYSTANE® ULTRA is available in a preservative-free formula.

SYSTANE® ULTRA Preservative-Free is preservative-free for sensitive eyes and delivers extended protection from dry eye symptoms.

After opening the vial of our Preservative-Free product, it is now exposed to outside elements that could contaminate the medicine.

We try to meet the needs of all consumers. We have added enough product to the vial for those consumers who might miss their eye while applying the medication.

The vial was designed specifically for one time use, therefore there is no need to replace the cap.

The vial should be thrown away after one use. Normal disposal is fine.

You can use our SYSTANE® Contacts product while wearing your contact lenses, however if you use other SYSTANE® products, you must remove your contact lenses first.

SYSTANE® Gel Drops and SYSTANE® Gel contain different active ingredients. SYSTANE® Gel is the thickest gel formulation designed for use at night. SYSTANE® Gel Drops is a thick gel formulation that can be used during the day and at night.

No. SYSTANE® products can be stored at room temperature.